Workfully is partnering with one of the market leader in US Cybersecurity software and services. They are expanding their operations in Dusseldorf and currently looking for a Senior Professional Services Consultant.

As a Sr. Professional Services Consultant, you will be responsible for leading the holistic management of the company critical projects and provide consultancy to their national and international customers.

You will be the first point of contact for their customers from the public and private sector where you can expect a mix of conceptual and implementation-oriented project work. This will include the coordination of internal and external resources to ensure a smooth implementation process based on forward-looking planning. 

What will you do:

• Build and maintain relationships with customers and partners, acting as the project lead to gain an understanding of business goals, concerns & priorities
• Take full responsibility for contract fulfillment after the conclusion of the contract through to invoicing
• Work as a trusted advisor when creating and leading project teams in complex customer-specific projects
• Focus on the expansion of existing customer relationships and use your experience in identifying further customer needs in advance
• Act as a point of contact and mentor for the internal team
• Create, maintain, and track all project documentation
• Successfully manage the overall project quality, deadlines, budgets, and resources
• Evaluate risks and implementation of mitigating measures
• Manage regular project reporting to the customer and internal teams
• Provide technical consulting for our customers and document operational or technical processes and concepts
• Support our sales activities and processing of tenders
• Focus on standardization of methods and processes in project management

What you will have:

• A track record of leading the management of complex technical projects or in corresponding consulting activities
• An independent and systematic way of working
• Exceptional interpersonal and relationship management skills demonstrated across multiple lines of business
• Enthusiasm, assertiveness, resilience, and flexibility
• Desire and ability to familiarize oneself with technical issues in detail
• Excellent English and German skills, both written and spoken
• A bachelor’s degree in the field of IT or engineering or equivalent combination of education and experience.